We always stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 30 days of our original ship date for a full refund of your purchase price; sorry but shipping fees cannot be refunded. To be eligible for a refund, products must be returned in their original condition with their packaging intact.

COMMON RETURNS QUESTIONS:

I received an item that I no longer want. How do I return it?
Please follow instructions as printed on enclosed packing slip. Due to Designer Living having mulitple regional returns centers based on product category, please return item/items to the address in the upper right hand corner of your packing slip.

How long will it take for my refund to be credited?
Most refunds are credited back to your account within 30 days of our warehouse receiving the returned items.


I know the product has to be returned in the original packaging, but can I take it out first?
Of course! We want you to get the full effect of how the product looks in your home. Simply repack as best you can with inserts.

This product doesn’t work in my home, but I’m sure something else on the DesignerLiving site will be the perfect match. Can I exchange the products?
To facilitate a product exchange, simply return your product and the original packing slip with reason codes noted, and we will credit your method of payment. You may then shop for you replacement item on our website as a new purchase.

Do you guarantee your products? What is your return policy?
We always stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 30 days of our original ship date for a full refund of your purchase price; sorry but shipping fees cannot be refunded. To be eligible for a refund, products must be returned in their original condition with their packaging intact. Refunds will be credited to the customer account within 30 days of the warehouse receiving the returned items.

If you have further questions, please contact us via email at info@designerliving.com or by phone at 1.888.879.8790 (M-F, 9:00am-5pm Pacific Time).

What is the best method to return an item?
All shipments are accompanied by a packing slip or invoice with instructions for returned goods. Please use the same box in which the original shipment arrived for best results. You may choose any carrier you prefer. For fastest service, please include all customer information and/or the original invoice and make a copy of the invoice for your records.

How long before I receive my refund?
Most refunds are credited back to your account within 30 days of our warehouse receiving the returned items.