Free Shipping with orders of $125 or more!
Frequently Asked Questions



Account Information
Do I have to create an account in order to purchase products?
We highly recommend that each customer create and account because it allows us to serve you more efficiently. However it is not mandatory. Once you create an account with DesignerLiving, our system will remember your detailed information for the next time you log-on, so all you do is simply verify or update your records at checkout. This will save you time on reorders. Creating a personal account will also ensure that you receive our newsletter, notification of special deals and discounts, and the DesignerLiving Deal Bulletin.
I have forgotten my username and/or password? What should I do?

Click on My Account at the top right of any page. Then click on Forgot Password. We will email your password for quick and easy access.

Can I update the shipping address or billing information?
Of course! Click on My Account at the top right of any page. Then click on the Billing or Shipping link to update the appropriate information.
I would like to see a listing of all my previous purchases. Is that possible?
Yes, please visit the My Account page to see your order history.
I’m concerned about other people or companies gaining access to my personal account information. Is my information secure?
Because we value the security of our customers, we do not share the email or postal addresses of our email subscribers or our customers with outside parties. Our complete Privacy Statement may be viewed via the link on the bottom of every page in our website.



Shopping & Ordering
How can I get your web pages to match the size of my screen?
Your monitor should be set to a resolution of 1024 x 800 or higher. To change your monitor settings please do the following:
- Windows Users: Go to Start Menu, Settings, Control Panel, then Display
- Macintosh OS9 Users: Go to Apple Menu, Control Panels, Monitors (Monitors.Sound)
- Macintosh OSX Users: Open System Preferences and click on the Displays tab.
Does it matter which web browser I am using?

For the highest quality, when viewing our site, please use Firefox 3.0 (or higher), Microsoft Internet Explorer 7.0 (or higher), or Safari (for Macintosh) or newer browser.

To order, does my browser need to be set to accept “cookies”?
Yes. In order to better serve our customers, we sometimes need to be able to remember or track certain information that pertains to them. Enabling cookies, allows us to access the necessary information. Cookies (small data files on the user’s hard drive) are used throughout the site to track where a user is and whether the user is looking at a page or browsing a particular product. The only information stored in the cookie is a unique identification number that identifies the user to the Web server. It does not contain any personal information such as Social Security number or date of birth. To enable cookies: Internet Explorer 7: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies. Internet Explorer 7 Go to Tools: Internet Options. Then choose "Security and/or "Privacy."
Is ordering easier if I have an account already registered?
Yes. The next time you visit our site and log on, our system will remember your detailed information so all you do is simply verify or update your records at checkout. This will save you time on reorders.
What forms of payment do you accept?
We accept Visa, MasterCard, and American Express. Sorry, no checks or money orders.
Can I purchase a Gift Certificate on DesignerLiving?
Gift certificates are not currently available on our site. However, you can purchase a gift for someone and have the items shipped to their address or you may contact our Customer Service at 1.888.879.8790
I placed an order online. Can I cancel it now?
In order to provide superior service, your order is processed immediately upon receipt. Therefore, we are not able to accept cancellations or changes once your order has been received. However, our friendly customer service staff would be happy to discuss our exchange and return policy with you in the rare event that you are not completely satisfied with your product.
I’m not comfortable using my credit card online. How do I know my card information is safe?
Our site is secured by one of the most trusted names in online transactions, Verisign. All transaction data is encrypted during transmission and there is no credit card information available on the site itself.
I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?
Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding DesignerLiving products and services. Please call us at 1.888.879.8790. Monday – Friday from 9:00am – 5:00 pm Pacific Time.
Do I have to pay taxes on my purchases?
Taxes are charged directly in Ohio, New York, California, and North Carolina. Technically, customers in other states are responsible for any tax reporting that their specific state requires.



Shipping & Delivery
How much will shipping cost?
Ground Shipping:
$7.95 Flat Rate Shipping!
I placed an order today. When will my new items arrive?

Our orders are shipped from our warehouse within 72 hours of placing the order. Orders ship via Ground arrive within 5-7 business days from the shipment date.

Why can’t you ship to PO boxes?
We require a physical address to make a delivery. If you order needs special delivery attention, please contact Customer Service at 1.888.879.8790.
I’m not going to be home on delivery day. Do I have to sign for my package?
Orders are usually delivered without a signature. Delivery without a signature is in the discretion of you and carrier and is based on the individual driver's familiarity with the route.



Product Information
I tried to ordered a product that is currently sold out. Will it ever be available again?
Designer Living is committed to offering you the finest selection of items to style your life. Our premium quality products, highlighting the latest styles, will be available as long as our customers request them. However, all good things must come to end. Therefore, once a Treasure Chest product is sold out, we’re sure you’ll find a new favorite in our recent additions!
I’m not familiar with the difference between a comforter and a duvet. Can you explain it?

A comforter is composed of an outer shell of fabric sewn over a filling (commonly down, cotton or poly). A duvet is essentially a fabric shell, open at one end. The duvet cover is easily removed for cleaning which allows you to keep a comforter you like and alter the pattern by simply changing the duvet cover.

Do you offer a guarantee or warranty on your products
Designer Living products will Style Your Life & satisfy you – guaranteed! It’s that simple! We provide top-quality products and services to our customers. If you are not completely satisfied with your Designer Living products for any reason, contact our friendly Customer Service Team at XXX-XXX-XXXX for a 100% refund of the purchase price. Shipping charges are also refundable in the rare instance of Designer Living errors.
I would like to see a listing of all my previous purchases. Is that possible?
Yes, please visit the My Account page to see your order history.
I’m concerned about other people or companies gaining access to my personal account information. Is my information secure?
Because we value the security of our customers, we do not share the email or postal addresses of our email subscribers or our customers with outside parties. Our complete Privacy Statement may be viewed via the link on the bottom of every page in our website.



Returns
I received an item that I no longer want. How do I return it?

Please follow instructions as printed on enclosed packing slip. Due to Designer Living having mulitple regional returns centers based on product category, please return item/items to the address in the upper right hand corner of your packing slip.

How long will it take for my refund to be credited?

Most refunds are credited back to your account within 30 days of our warehouse receiving the returned items.

What's your return policy?
We always stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 30 days of our original ship date for a full refund of your purchase price; sorry but shipping fees cannot be refunded. To be eligible for a refund, products must be returned in their original condition with their packaging intact.
I know the product has to be returned in the original packaging, but can I take it out first?
Of course! We want you to get the full effect of how the product looks in your home. Simply repack as best you can with inserts.
This product doesn’t work in my home, but I’m sure something else on the DesignerLiving site will be the perfect match. Can I exchange the products?
To facilitate a product exchange, simply return your product and the original packing slip with reason codes noted, and we will credit your method of payment. You may then shop for you replacement item on our website as a new purchase.
Do you guarantee your products? What is your return policy?
We always stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may ship it back to us within 30 days of our original ship date for a full refund of your purchase price; sorry but shipping fees cannot be refunded. To be eligible for a refund, products must be returned in their original condition with their packaging intact. Refunds will be credited to the customer account within 30 days of the warehouse receiving the returned items.

If you have further questions, please contact us via email at info@designerliving.com or by phone at 1.888.879.8790 (M-F, 9:00am-5pm Pacific Time).

What is the best method to return an item?

All shipments are accompanied by a packing slip or invoice with instructions for returned goods. Please use the same box in which the original shipment arrived for best results. You may choose any carrier you prefer. For fastest service, please include all customer information and/or the original invoice and make a copy of the invoice for your records.

How long before I receive my refund?

Most refunds are credited back to your account within 30 days of our warehouse receiving the returned items.