I ordered 2 chairs and received them a few days later. I love the chairs but one of them was damaged in transit. I emailed the company and received a quick response and after sending pictures of the damaged chair, the company replaced it promptly with no further charge to me. Excellent customer service!
02/11/2012Archdale Charcoal Recliner
Received the chair promptly. Only issue was with the UPS delivery guy who wouldnt use a dolly...and flipped it over and over on the cement walkway..(imagine tumbling-flipping a huge square box on 4 sides for about 150 feet and 4 brick stairs) for delivery!! Fortunately the chair was well packaged and no damage occurred. The chair is perfect, just as described, beautiful charcoal color, fabric is sturdy, perfect for my office, very easy to assemble. A bit pricey. Good quality and would recommend if you need a more tailored look.